Privacy Policy

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Last Updated: 03/06/2026

This Privacy Policy explains the collection method(s), use, and sharing of your information when you use our mobile application.

The goal is transparency on information access(es) and sharing. We emphasize the following: 

To create an account, you must complete the following verification steps:

• E-mail Verification: You will receive an e-mail communication to the account you submit to confirm your e-mail address.
• College Verification: If you are a college student, you must verify your college affiliation using one of several available methods, including but not limited to:
  • Clicking an e-mail verification link
  • Signing in to your school account with Google or Microsoft (OAuth)
  • Confirming an e-mail that is a valid .edu address

While no verification system is entirely foolproof, we implement multiple verification methods to help ensure the privacy and integrity of college communities. Users who do not verify for a college affiliation may neither create an account nor access features of the app or be able to view or interact within college communities.

To ensure the safety of college communities (so that each community is only accessible to verified members of the community), we require users to verify that they are the owner of an e-mail address with the corresponding .edu domain to their college.

To use Muall, only parents, legal guardians, or other adults are allowed to make purchases through our Services. Children under 18 are not authorized to use Muall or make accounts.

Muall currently does not promote any advertised content.

When you interact with the Muall app, we collect the information and content you create. For example, we review the text and/or image content of your posts, replies, chat messages, and collect metadata regarding such messages that may collect the identity of the user and any users they communicate with. All posts and replies are public and are publicly displayed. They may be viewed, shared and modified by our users, us and others for commercial or personal purposes (consistent with the rights and licenses in our Terms of Use). Your personal information is never publicly visible to other users or moderators in the Muall app, but please keep in mind that if you include information that could identify you in the text or image of a post, people who see it may determine your identity. Muall does not post chat messages publicly. However, as with any message that you send via any service, the recipient might do so. Muall has no obligation to keep private any information that you disclose to other users or the public using these functions. You should exercise caution when deciding to disclose Personal Information through the use of these tools or functions. We strongly recommend that you do not post any information through the Services that allows strangers to identify or locate you or that you otherwise do not want to share with the public.

Usage Information: We collect information about your use of the Services, including access times, pages and posts viewed, user and post interactions (e.g. upvotes, downvotes, likes, dislikes, comments, flags, blocks, reports) and other information about your interactions with us, the Services and other users. We use this information to, among other things, personalize your experience, provide and improve the Services, and monitor and analyze use of the Services.

Device Information: We collect information about the device you use to access our Services, which may include the hardware model, operating system and version, browser type and language, unique device identifiers and mobile network information. Among other things, we use this information to customize the Service for your device, to provide customer service and support, to deliver the products and services you request, to deliver notifications, for user safety, and for analytics and authentication. If you grant location permissions through your device, we collect your location data to make recommendations and optionally show on content you create. We may also use your IP address for the same purpose. You can revoke location services access for Muall at any time through your device settings.

Phone Number/e-mail Address: In addition to the use of your phone number or e-mail address for account creation, authentication, and verification, we may also use this information to support social features within Muall, including helping identify potential connections and providing personalized content recommendations. We may further use your phone number or e-mail address to communicate with you about important updates regarding the Services or your account. You may opt out of non-essential communications at any time. As always, Muall will never share your phone number or e-mail address with third parties unless required by law enforcement.

Contact Information: If you choose to enable our “Someone you may know" feature, we will request permission to access the contacts stored on your device. If you opt in, we will collect phone numbers and names from your contact list and use them to help identify content from friends/friends-of-friends on Muall, recommend posts from those friends, and improve social features within the app. We will never directly expose your identity or the identity of another Muall user even if you opt into contact access. Additionally, we may access your contacts (with permission) for other use cases such as inviting friends to Muall or adding other Muall users as members of your organization.

Information Collected by Cookies and Other Tracking Technologies: Like most websites and applications, we and our service providers use cookies, web beacons and other technologies to collect information. Cookies are small data files stored on your hard drive or in device memory that help us and our service providers to, among other things, improve our Services and your experience by seeing which areas and features of our Services are popular.

Log Information: We collect information in our log files when you use the Services. This includes, among other things, your browser and device type, language, access times, pages viewed, your IP address, and the URL you visited before navigating to our websites. We use log information to provide, understand, and improve our Services.

When you use the Services, certain information may be shared with other users and the public. For example:

• Any post to the Services is public and, as a result, others may be able to see your handle at the time the message/media was posted, the text and image contents of your post, and the community in which you posted your message/media.
• When you use Muall's chat messaging function to directly contact another user, the recipient of your chat message will see your username and the contents of your message. The recipient may also choose to disclose your chat messages to others.
• If you invite others to try Muall via SMS, e-mail or otherwise, those individuals may see your name, phone number, e-mail address or other contact information.

We may also share information as follows or as otherwise described in this Privacy Policy:

• With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Muall or others;
• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
• Between and among Muall, and its current and future parents, affiliates, subsidiaries, and other companies under common control and ownership;
• In order to comply with a law, regulation, legal process, governmental request or law enforcement action, the compliance of which is either legally required or, at Muall’s discretion, to law enforcement to ensure the safety of our communities.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

The Services may offer social sharing features and other integrated tools, which let you share content with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

You may provide other information directly to us. For example, we may collect information when you fill out a form, update your account, apply for a job with us, communicate with us via third-party social media sites, request customer support or otherwise communicate with us.

Your content remains public, if they were posted publicly, so long as you or we do not delete them from the Services. You may choose to delete your individual posts or comments at any time and we will then remove them from the Services. However, it is important to note that your deleted posts may remain in storage in our systems for a limited period of time for legal, business, safety, or system backup reasons, and they may remain accessible in cached and archived pages of the Services or elsewhere if others have chosen to copy or save them. Search engines and other sites may also index and cache content on our Services. You may have to contact these third-party sites or search engines directly to delete your cached information, subject to their policies and procedures.

If you wish to delete your account, you can click the ‘Delete Account’ button in settings from inside the application. You can also delete your account by using the “e-mail Support” link in settings from inside the application (or e-mail info@muall.coml), but note that we may retain certain information as required by law, for legitimate business purposes or for the safety of Muall (including its users) and others. We may also retain cached or archived copies of information about you for a certain period of time.

Muall is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

You also agree to abide by applicable law concerning your use of the Services and your agreements with us. Any persons accessing the Services from any jurisdiction with laws or regulations governing the use of the Internet, including personal data collection, use and disclosure, different from those of the jurisdictions mentioned above may only use the Services in a manner lawful in their jurisdiction. If your use of the Services would be unlawful in your jurisdiction, you may not use the Services, and your information may be made available in response to government or law enforcement requests.

We keep information related to your Account for as long as it is needed to fulfill the purposes for which it was collected, to provide our services, to deal with possible legal claims, to comply with our business interests and/or to abide by all applicable laws. Thereafter, we either delete your information about you or de-identify it. Please note that even if you request the deletion of Personal Information about you, we may be required (by law or otherwise) to retain the Personal Information and not delete it. However, once those requirements are removed, we will delete Personal Information about you in accordance with your request.

Our security and Privacy Policy are periodically reviewed and enhanced as necessary. This Privacy Policy might change as we update and expand the Services. You can tell when this Privacy Policy was last updated by reviewing the Last Updated-legend on top of this page. We will endeavor to notify you of these changes by e-mail, but will not be liable for any failure to do so. We also encourage you to review this Privacy Policy periodically. If you do not understand any of the terms or conditions of any of our policies, you may inquire regarding the same via e-mail at info@muall.com. Your continued use of the Services after any change in this Privacy Policy will constitute your acceptance of such change.

If you have any questions or comments about this notice, the ways in which we collect and use your information described here, your choices and rights regarding such use, or wish to exercise your rights, please do not hesitate to contact us at:

e-mail: info@muall.com

Postal Address: For written communications, please remain patient as we decide on a physical address and home for Muall.

California Civil Code Section 1798.83 requires certain businesses that share customer Personal Information with third parties for the third parties’ direct marketing purposes to respond to requests from California customers asking about the businesses’ practices related to such information-sharing. We currently do not share or disclose your Personal Information to third parties for the third parties’ direct marketing purposes.  If we change our practices in the future, we will implement an opt-out policy as required under California laws.

Furthermore, subject to certain exemptions, California residents have the following rights with respect to Personal Information we may have collected about them:

Requests to Know

You have the right to request that we disclose:

• The categories of Personal Information we have collected about you;
• The categories of Personal Information about you we have sold or disclosed for a business purpose;
• The categories of sources from which we have collected Personal Information about you;
• The business or commercial purposes for selling or collecting Personal Information about you;
• The categories of Personal Information sold or shared, if any, about you, as well as the categories of third parties to whom the Personal Information was sold, by category of Personal Information for each party to whom Personal Information was sold; and
• The specific pieces of Personal Information collected.

You may submit a request to know via info@muall.com. The delivery of our response may take place electronically or by mail. We are not required to respond to requests more than twice in a 12-month period.

We do not sell, and have not in the prior 12 months sold, Personal Information about California residents. Therefore, we have not included a “Do Not Sell My Personal Info” link on our Services. If our practices change, we will update this Privacy Policy and take any other necessary action to comply with applicable law. 

Requests to Delete

You have the right to request that we delete any Personal Information about you that we have collected. Upon receiving a verified request to delete Personal Information, we will do so unless otherwise required or authorized by law. You may submit a request to delete Personal Information by e-mailing us at info@muall.com.

We understand the importance of privacy and security of Personal Information to our users and have made them a priority.  Muall uses a variety of industry-standard security technologies and procedures to help protect Personal Information about you from unauthorized access, use, or disclosure and trains Muall employees on privacy and security issues. However, we cannot guarantee that unauthorized third parties will never be able to overcome those measures or use your Personal Information for improper purposes, and we do not promise that Personal Information about you or private communications will always be protected from unauthorized disclosure or use.

You have the right to request that we delete any Personal Information about you that we have collected. Upon receiving a verified request to delete Personal Information, we will do so unless otherwise required or authorized by law. You may submit a request to delete Personal Information via e-mailing us at info@muall.com.

Methods for Submitting Consumer Requests and Our Response to Requests

You may submit a request for access and requests to delete Personal Information about you via:

• via e-mail at info@muall.com

Upon receipt of a request, we may ask you for additional information to verify your identity. Any additional information you provide will be used only to verify your identity and not for any other purpose.

We will acknowledge the receipt of your request within 10 days of receipt. Subject to our ability to verify your identity, we will respond to your request within 45 days of receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.  In order to protect your privacy and the security of Personal Information about you, we verify your request by asking you to login to your user account.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we make that decision and provide you with a cost estimate before completing your request.

We will not discriminate against you for exercising any of your CCPA (California Consumer Privacy Act) rights. Unless permitted by the CCPA, we will not:

• - Deny you goods or services.
• - Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• - Provide you a different level or quality of goods or services.
• - Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Muall is based in the United States.  As a result, Personal Information that we collect in and through the Services and on the Site may be transferred to our U.S. offices. In addition, we may work with third-party service providers in the U.S. and in other countries to support our business activities. Thus, Personal Information may be transferred to, stored on servers in, and accessed from the United States and countries other than the country in which the Personal Information was initially collected. In all such instances, we use, transfer, and disclose Personal Information solely for the purposes described in this Privacy Notice and in compliance with applicable laws.